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Featured Programs:
EQ Leadership -- "The Heart of Leadership." An EQ approach equips managers and leaders to increase performance by working “from the inside out.” As they become aware of the internal drivers that create high performance, managers tap into their own leadership strengths to create teams that are “more than the sum of their parts.” (download the EQ Leader 1-day description)
EQ Sales -- "The Heart of Selling." Emotional Intelligence provides an invaluable toolset for sales executives to build the most effective possible client relationships. Understand the "EQ Sales Chain" and learn the five keys that drive the chain. The goal: Clients so connected that they bring you new business.
EQ and Change -- "The Inside Path to Change." A powerful program for change agents and people responsible for facilitating organizational change, this program introduces a highly effective model for continuous improvement. Addressing change on three levels (organizational, relational, and individual), the program provides vocabulary, tools, and vision for accelerating change.
EQ Customer Service -- "Quality Comes from the Inside." Customer satisfaction has no bottom-line value -- but customer loyalty is the key to success. How does an organization build relationships so customers become lifelong allies? It begins with a commitment to far exceed "satisfaction" by pursuing "customer delight." Employees who genuinely, authentically, care about the customers go the extra mile so customers rave about your business.
All of these programs are available with phone coaching to facilitate change and maximize ROI.
Certification Training is available for all our programs and assessment tools. Contact us.
IOP programs are always customized to your organization and can be combined with elements from our research, assessment, and consulting services.
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